Travel Insurance

All payments are non-refundable, therefore, travel insurance is highly recommended in the event of trip cancellation and/or for travel medical emergencies.

SweatFest Punta Cana offers travel protection plans through TravelSafe Insurance. The Classic plan with optional CFAR offers the highest level of protection and coverages. Though travel protection may be purchased up to 24 hours prior to travel, to secure the broadest coverage, including Pre-existing Medical Condition Exclusion Waiver and Cancel for Any Reason (CFAR), the Classic plan must be purchased within 21 days of your first payment (deposit). Cancel for Any Reason Benefit does not cover the failure of the Retail Travel Supplier to provide the bargained-for Travel Arrangements due to cessation of operations for any reason. However, should SweatFest Punta Cana or Hard Rock Hotel need to cancel the event for some reason, the event would be rescheduled for an alternate date.

To request a quote or get more information about TravelSafe Insurance, select a button below. Insurance may also be available through other providers and purchased directly by guests (rates and coverage vary by provider).

Travel Insurance CANNOT be purchased until reservation has been completed. Please be sure to purchase Travel/Trip Protection Insurance based upon the TOTAL COST of your travel package, including: resort stay/any add-ons, (i.e. preferred seating, tours and meet and greet packages). This will ensure you have the proper coverage for any trip interruption/cancellation and medical coverage abroad, if needed.

Upon completion of reservation, you can go to the TravelSafe website and purchase your travel protection policy. You may choose from either the Basic or Classic plan based on coverage you desire. The Classic Plan provides broader coverage in the event of unexpected/unforeseen emergencies. You will need to re-enter all your information and the TOTAL COST of your travel package.

Terms & Conditions

SweatFest Punta Cana 2023 • Updated 03.31.22

All sales, purchases, and partial purchases are final, non-refundable, and non-transferable. No refunds, no exchanges, no resale, and not redeemable for cash. If you fail, for any reason, to make a payment, you may void your package and purchase and you will not receive a refund. Any and all tickets, upgrades, excursions and/or activities reserved, booked, and/or otherwise selected through the guest portal for this festival are final, non-refundable, and non-transferable.

THEREFORE, the purchase of travel insurance is highly recommended. Click here for insurance information.

Acceptance of the Terms and Conditions of Reservation: Set forth below are the Terms and Conditions of Reservation issued by SweatFest Punta Cana and applies to each Guest on the reservation, without exception, as set forth by SweatFest Punta Cana. By completing a Reservation, Guest expressly agrees to be bound by and accepts these terms as stated below and as may be amended from time to time. Such modifications and amendments to have the same force and effect as those set forth below.

Conflict Between Terms and Conditions of Reservations Issued by SweatFest Punta Cana and Hard Rock Hotel & Casino Punta Cana: Please note that the payment dates, reservation policies, cancellation policies, and reservation changes, set forth in SweatFest Punta Cana Terms and Conditions at the time of purchase supersede those policies set forth by the resort (Hard Rock Hotel & Casino Punta Cana).

Changes and Modifications to Terms and Conditions of Reservation. SweatFest Punta Cana and Hard Rock Hotel & Casino Punta Cana Terms and Conditions of Reservation are subject to change at any time. Such modifications and changes shall have the full force and effect as a term and condition issued at the time of Reservation or completion of registration as applicable.

Guestroom Prices: Guestroom Prices are based upon double occupancy unless designated as a “Single,” “Triple” or “Quad.”  Guestroom Prices include all the amenities, accommodations and services outlined in the Guestroom Description for the Category of Guestroom selected, together with general admission events and shows produced by SweatFest Punta Cana. Guestroom Prices DO NOT include airfare, onsite purchases of goods and services, (including, but not limited to spa services, gifts, specialty dining or any such goods and services for which the Resort or SweatFest Punta Cana customarily charges a separate fee), medical expenses, and shore excursions. The Guestroom Price for 3rd and 4th Guests have the same inclusions and exclusions as stated above.

Payment Obligations Upon Completion of Reservation: Upon completion of a Reservation, Guest is obligated to pay the Guestroom Prices and Pass-Through Charges based on the full occupancy set forth in the Reservation, and any additional purchases made directly with SweatFest Punta Cana.

***Obligations of the Primary Guest: If the Reservation is shared by more than one Guest, the Primary Guest shall have full financial responsibility for the Reservation. The Guest making the Reservation is considered the “Primary Guest” and is the “owner” of the Reservation. The Primary Guest will receive all communication from SweatFest Punta Cana, is responsible for selecting the stateroom at the time of the Reservation, and for ensuring all payments are made in a timely manner. Any change or modification to the Reservation must be initiated by the Primary Guest. It is the obligation of the Primary Guest to convey such changes and modifications to the other Guests in the Reservation.

Payment Plan Option: By choosing the Payment Plan, SweatFest Punta Cana is authorized to charge Guest’s Credit Card in accordance with the payment schedule.

Method of Payment: Paying by credit card, Guest’s account will be charged on the scheduled payment dates, and Guest’s statement will reflect a charge from “Royal Entertainment, LLC.”

Currency: Unless otherwise noted, all prices on the website and any fees associated will be quoted in United States Dollars (“USD”), and all payments to SweatFest Punta Cana will be charged in USD. International Guests may incur additional fees assessed by their bank or credit card processor.

Credit Cards/Cancellation Fees:  SweatFest Punta Cana reserves the right to charge additional fees for returned payments, delinquent payments, missed payments, canceled cards, chargebacks, credit card changes, invalid credit cards, and cancellations because of a Guest’s failure to comply with these Terms, and Conditions of Reservation.

  • NON-Refundable Payments: All guestrooms, excursions and VIP upgrade payments made to date or paid in the future are Non-refundable. We strongly encourage you to purchase insurance for travel protection and/or cancellation. https://travelsafe.com/?agent=3905

Privacy Policy

INTRODUCTION

Royal Entertainment, LLC – SweatFest Punta Cana (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sweatfestpuntacana.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully.  If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy.  Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

 

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways, but we will not sell your information. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, address, email address, and telephone number, and demographic information, such as your age, gender, that you voluntarily give to us [when you register with the Site when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, or request information about our services from the Site. All transactions, payment data, and financial information are transmitted securely and stored by our payment processor, Network Merchant International, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

 

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.  Specifically, we may use information collected about you via the Site [or our mobile application] to:

  • Administer promotions and contests.
  • Assist law enforcement and respond to subpoena.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Create and manage your account.
  • Deliver targeted advertising, newsletters, and other information regarding promotions and the Site to you.
  • Email you regarding your account, purchase, or order.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
  •  Generate a personal profile about you to make future visits to the Site more personalized.
  • Increase the efficiency and operation of the Site.
  • Notify you of updates to the Site.
  • Offer new events, services, mobile applications, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments.
  • Request feedback and contact you about event experience.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter.
 

 

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.  This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes for future events, as permitted by law.

Website Analytics

We may also partner with selected third-party vendors Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

 

THIRD-PARTY WEBSITES

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site [or our mobile application].

 

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information.  While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.  Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

 

POLICY FOR THOSE UNDER 18 YEARS OLD

We do not knowingly solicit information from or market to those under 18 years of age. If you become aware of any data we have collected from those under 18 years of age, please contact us using the contact information provided below.

 

OPTIONS REGARDING YOUR INFORMATION

Account Information

You may at any time review or change the information in your account or terminate your account by:

  •  Logging into your account settings and updating your account
  • Contacting us using the contact information provided below
 

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

  • Noting your preferences at the time you register your account with the Site
  • Logging into your account settings and updating your preferences.
  • Contacting us using the contact information provided below
 

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

 

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at: sweatfestpuntacana@gmail.com or by phone at 478-298-4815.

Frequently Asked Questions

All sales, purchases, and partial purchases are final, non-refundable, and non-transferable. No refunds, no exchanges, no resale, and not redeemable for cash. If you fail, for any reason, to make a payment, you may void your package and purchase and you will not receive a refund. Any and all tickets, upgrades, excursions and/or activities reserved, booked, and/or otherwise selected through the guest portal for this festival are final, non-refundable, and non-transferable.

THEREFORE, the purchase of travel insurance is highly recommended. Click here for insurance information.

Please visit our Lineup page for a full and up-to-date list of performers as they are announced!

The cost is based on the amount of people in your room and any upgrades you may have chosen. The deposit is $250 per person is due at the time your reservation is made, along with any pass thru charges. If you register in May 2022, you will have a 10-month layaway plan. Your payments will be monthly on or about the same day of the month you made your first payment. You will see your exact payment plan before you make your initial deposit. Your FINAL payment is due by April 15th, 2023. 

Price Includes:

  • 5 Days/4 Nights Hotel/Resort Accommodations
  • Roundtrip Airport Transfers in Dominican Republic
  • All Meals and Drinks (Alcoholic/Non-Alcoholic)
  • Pool Parties
  • General Admission to all SweatFest Punta Cana Concerts & Comedy Shows — This does not include any special artist-hosted events which require sign-up and/or a fee or private parties.

No, unfortunately not. Since this is a resort buyout for SweatFest Punta Cana, we are unable to sell tickets only. Only individuals staying on property and purchased SweatFest Punta Cana package will be allowed to attend the shows and events.

Amenities included IN ALL ROOMS & SUITES:

  • Double hydro spa tub
  • Private bathroom with shower and double vanity
  • Balcony with a table and two chairs
  • Mini bar with soda, bottled water & domestic beer
  • LED TV 55 (IPTV)
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled A/C
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • Unlimited phone calls to continental US & Canada
  • 24-hour room service
  • Selection of Guitars (PICKS program) and Crosley Turntable (WAX program) available upon request and availability
  • Airfare/Flights into Punta Cana, Dominican Republic are not included
  • Travel Insurance
  • SPA Treatments/Beauty Parlor Services
  • FLOWRIDER
  • Pool Cabanas and Balinese Beds
  • Golf and Mini Golf
  • Dining in Specialty Restaurant, Montserrat Manor (Fine Dining Restaurant at the Casino). There is a surcharge for dining in this restaurant.
  • Casino / Sports Book (including food and beverage in casino for non-gamblers)
  • ORO Disco Club
  • Pool & Beach Balinese Beds
  • Punta Cana Tour Excursions are not included unless pre-purchased in advance.
  • Personal expenditures and purchases such as photos, souvenirs, and shopping are not included (at your own expense).
  • VIP Upgrades (available for pre-purchase)

SweatFest Punta Cana  reservations can be made online here.

Travel Insurance CANNOT be purchased until you have made a deposit on your reservation. Please be sure to purchase Travel/Trip Protection Insurance based upon the TOTAL COST of your travel package, including: resort stay/any add-ons, (i.e. preferred seating, tours and meet and greet packages). This will ensure you have the proper coverage for any trip interruption/cancellation and medical coverage abroad, if needed.

Upon completion of reservation, you can go to the TravelSafe website and purchase your travel protection policy. You may choose from either the Basic or Classic plan based on coverage you desire. The Classic Plan provides broader coverage in the event of unexpected/unforeseen emergencies. You will need to re-enter all your information and the TOTAL COST of your travel package. If you wish to purchase insurance, please keep in mind you CAN purchase it up until one (1) day prior to travel. However, the earlier you purchase it; the greater peace of mind you will have should you have to cancel your trip plans.

Yes. Hard Rock Punta Cana Hotel & Casino have a limited number of handicapped accessible rooms, so please book early.

Handicap Accessible Suites are available and include wider clearance through doorways, toilet, bathroom rails, shower benches and roll-in showers. The rooms do not have hydro spa tub.

In addition, we have ramps throughout the hotel. Including reception, pool, and beach access areas. There are elevators located in all buildings and lobbies.

Yes, monthly payment plans are available.

In choosing the Payment Plan option, you will be required to make a deposit to hold your reservation. The balance will be divided equally by the number of months left to pay out the reservation. This amount will be auto debited from your credit/debit card monthly until paid in full.

You may change the card on file for the payment plan by contacting Sweat Fest Punta Cana. If your payment is declined, you will be notified by email. You will have 48 hours to update reservation with new form of payment, if not your reservation will be canceled.

Yes! Pay in Full only applies if the purchase is paid in full the day you make your reservation, meaning the entire reservation is completely paid by all parties on the same day at the same time.
 
Please select Pay In Full option versus deposit option to receive this discount. (“Pay the entire amount now” would need to be checked to receive the discount.)

Yes. Automatic billing is how payments are made. It is convenient and easy. Payments are evenly divided and automatically deducted on your credit card monthly. This way there is no chance of forgetting to make your payments. 

Yes. If you choose the Pay with Friends option, you will simply select that option at the beginning of the reservation.

Each guest in your party must put down their deposit within 48 hours of booking. Your reservation is subject to cancellation if all guests in your party have not made a deposit within 48 hours!

As the Primary/Lead guest, you will pay only your portion in full. You will then be redirected to a portal where you can fill out the names and emails of your other guests, OR you can send them the personalized link for them to access your group portal. You will be able to see who has paid, who has not, as well as the timer to count down for the 48 hours payment requirement. All deposits must be paid within in this time frame, if not reservation will cancel. – YOU SHOULD ONLY USE THIS OPTION IF YOU KNOW ALL GUESTS names and emails AT THE TIME OF BOOKING. If not, you will have to pay full deposit and pass thru charges/fees for all roommates at that time.

Please Note: Each friend in the group is responsible for managing their own payments. However, if you do not know your roommate(s) at that time, you will be responsible for making the initial per person deposit and monthly payments until you have assigned their name and email address. At which point, they will have 48 hours to take on their portion of the reservation. If your roommate(s) fails to pay their deposit portion within 48 hours of the main reservation, then their portion of the deposit will be charged to the Primary/Lead Guest. If you failed to make a monthly auto-payment after reservation has been set -up, reservation will be canceled in 60 days, and you will not be entitled for a refund. Continued declined transactions are subject to cancellation of the entire package without a refund. Use the buddy system and keep up to date with your friends and their payments.

No. However, you will receive an email confirmation after each payment is processed monthly. This information will include payment(s) made to date and date when next auto debit will take place. Please be sure your card information is up to date for monthly debits to take place. If payment is declined, you will be contacted to update your card information. If it’s not done within a timely manner, (48 hours of declined auto debit) your reservation is subject to cancellation without any refund.

The deposit is $250 per person is due at the time your reservation is made, along with any pass thru charges. The number of payments is based on how many months there are from the time you book to the final payment date. If you register in May 2022, you will have a 10-month layaway plan. Your payments will be monthly on or about the same day of the month you made your first payment. You will see your exact payment plan before you make your initial deposit. Your FINAL payment is due by May 30, 2023. 

Yes, SweatFest Punta Cana online merchant company complies with the Payment Card Industry Data Security Standards (PCI DSS), a set of comprehensive requirements developed by the major card brands to facilitate consistent data security measures. To protect your information, Sweat Fest Punta Cana does not store your credit card information, but for guests enrolled in automatic billing our credit card processing company does. 

Click here to review our Privacy Policy.

When a card is declined during your monthly payment plan, you will receive an email to make a payment immediately to avoid cancellation of your reservation. 

You will have 48 hours to update reservation with new form of payment, if not your reservation will be canceled. You may change the card on file for your payment plan by contacting SweatFest Punta Cana at sweatfestpuntacana@gmail.com or calling us at 478-298-4815.

So, to avoid this happening, please make sure all credit/debit cards are up to date to avoid any cancellations.

When a card has expired or if you would like to add a new credit card to your plan, you must contact us (SweatFest Punta Cana) prior to expiration of existing card on file and or to add a new. 

You may reach out to us via email or contact us via phone call. Please leave your full contact information; name, email address and phone number for us to respond back to you as quickly as possible.

ALL PAYMENTS ARE NON-REFUNDABLE; therefore, travel insurance is highly recommended. 

SweatFest Punta Cana encourages the purchase of travel protection. We offer travel protection plans through TravelSafe Insurance. All payments made for a reservation are non-refundable at the time of payment. Though travel protection may be purchased up to 24 hours prior to travel, to secure the broadest coverage, including Pre-existing Medical Condition Exclusion Waiver and Cancel for Any Reason (CFAR), the Classic plan must be purchased within 21 days of the Guest’s first payment deposit.

  • SweatFest Punta Cana offers you these TravelSafe Insurance plans through our partnership, and the Classic plan with optional CFAR offers the highest levels of protection and coverages.
  • To view the Basic or Classic plan documents, please click on the following link and select your state of residence.
  • To get a quote or to purchase TravelSafe,
  • please click on the following link: purchase here.
  • Plan Documents – State Specific 
  • Travel Safe Information – During Covid – FAQS/Answers
  • For more information, please contact TravelSafe Insurance directly at 1-800-523-8020. 

 AH-3857

TravelSafe/Distinctive Travel Services: Please note that the sale of Travel Insurance/Trip Protection through Distinctive Travel Services for SweatFest Punta Cana is administered by TravelSafe. Their travel insurance contract is subject to additional terms and conditions related to TravelSafe policies and the conditions set forth therein, which are accessible on SweatFest Punta Cana website. Guests can contact TravelSafe at 800-523-8020. (Note: SweatFest Punta Cana offers Travel Insurance through TravelSafe, but insurance may also be available through other insurance providers and may be purchased directly by Guest. (Rates and coverage vary by provider.)

Please keep in mind, name changes are not allowed. Please list names as To Be Determined or I Don’t Know Yet, if you are not sure who your roommate will be at the time you pull your reservation. Other changes such as address update, credit card update or concerns you may have, can be addressed by emailing us at sweatfestpuntacana@gmail.com or calling us at 478-298-4815. 

Yes, guests must be 18 years of age or older on the date of travel to enter the resort.

U.S. citizens are required to travel with a valid US passport with at least 6 months validity during their resort stay. There are no exceptions to this policy. Additional document requirements can be found HERE.

By official regulations, take account that passport must be shown for registering at the hotel upon arrival and valid credit card.

The check in time is 15:00 (3:00 PM), the checkout time is 12:00 (12:00 PM).

Yes, however it is subject to availability. If you arrive early, you can go to the front desk, and you will be provided with a wristband that gives you access to hotel grounds and restaurants. Our staff will safeguard your luggage so you can go ahead and enjoy. We will notify you when your room is ready.

Please plan to fly into the Punta Cana airport (airport code PUJ) on September 14th and depart on September 18th, 2023. Upon arrival our designated transfer company will take you to the resort.

Please schedule your airfare when it becomes available. Most major airlines release air for sale approximately 331 days prior to your travel return date. Once you have paid your initial deposit and or have paid out your package, you can add your flight itinerary. Be sure to keep it updated, should it change.

Your Punta Cana airport transfers are scheduled once you submit your air flight schedule within your booking. This information is needed to schedule your Punta Cana transfer pick-up to Hard Rock Punta Cana Hotel & Casino and your return trip to Punta Cana airport.

Dress code is beach casual. There will be theme nights, please check the Experience page for the actual theme nights planned.

All rooms are NON-Smoking. There is a fee that will be charged to you if you violate the policy. However, smoking is permitted in designated areas around the resort.

In the event of an emergency, your friends and family may contact you at the property at the number listed here: +1-809-731-0099.

Yes. There is licensed medical staff on the property, please consider purchasing travel protection insurance in the event of medical emergencies or trip cancellation.

Yes. This is a fun filled event of partying, mingling, making new friends, and enjoying old friends. Who knows, you may even win at the slots in this 45,000 SF Casino. It’s groove time at SweatFest Punta Cana 2023! This is the ULTIMATE grown and sexy event!